Accountability & Court Performance 2018

Certification Eligibility:   This course meets a requirement for Level I of the Certified Court Manager Program (CCM)
Early Bird Discount: Register and pay by July 13, 2018, $695. After July 13, $745.

Description:

The Accountability & Court Performance course will provide court managers with tools they can use to analyze court performance, implement improvements, and achieve performance goals. The course teaches court leaders and managers how to collect, understand, and use data to guide decision-making.  Participants will also improve their skills in communicating effectively with court leaders about how their court’s data can be used to improve court performance.

The course makes the link between practical tools for measuring court performance, such as CourTools, and other resources that explain why it is important to measure performance.  Those other resources are the purposes and responsibilities of courts, the principles of caseflow management, and the High Performance Court Framework, including court culture, the HPC Quality Cycle, and the principles of efficiency, effectiveness, productivity, and procedural fairness.

Learning Objectives: 

As a result of completing this course, participants will be able to:

• Identify tools that can be used to measure and manage performance, including CourTools
• Collect, evaluate, and analyze court data
• Use measures to assess performance as related to performance targets, such as time standards
• Use performance measurement to guide management, planning, and leadership decisions
• Write an action plan for court improvement that incorporates the purposes and responsibilities of courts, performance measurement, the principles of caseflow management, and elements of the High Performance Court Framework

Course Number:  ICM18N-ACP

We recommend participants register early to avoid being placed on a waiting list. 

Payment and Course Details:

Payment: Full payment is required before the start of a course. All payments must be made in U.S. dollars (NCSC Federal Tax ID# 52-0914250).

In-person Courses: Between four and six weeks before the start date of a course, participants will receive a confirmation that there is sufficient enrollment and that course will be held. ICM advises participants not to make any non-refundable travel arrangements until a course is confirmed. Participants are responsible for making their own hotel reservations directly with the hotel. Course completion certificates will be given only to those participants who attend every session and who have made full tuition payment.

Cancellation Policy: Participants who wish to cancel their registration must do so no later than ten business days prior to the start date of the course. Those who cancel fewer than ten days prior to the start date will be charged a $100.00 cancellation fee. No refunds are given after the start of a course.

Certification Policy: It is ICM’s policy that participants seeking program certification from ICM complete their course of study within a 7-year timeframe for each of the following two levels of certification – CMP Level One Certified Court Manager (CCM) and CMP Level Two Certified Court Executive (CCE).