Caseflow & Workflow Management 2018

Early Bird Discount Pricing $695.00
Price: $745.00
4/10/2018 8:00 AM - 4/12/2018 12:00 PM, 2.5 days
Williamsburg, VA
Class status:

 Certification Eligibility:   This course meets a requirement for Level I of the Certified Court Manager Program (CCM)
Early Bird Discount: Register and pay by February 9, 2018, $695. After February 9, $745



This course will provide participants with the opportunity to discover and become familiar with known and proven elements of caseflow management (the protocols and actions a court provides for case processing) and workflow management (the elements and resources provided by a court in support of caseflow management activities). Participants will discuss, become familiar with, and access best practices, and will analyze the effectiveness of their court's caseflow management system and practices. Influences and impacts on caseflow success will be illustrated and interpreted, to include impacts of practices and processes (backlogs, case and docket or calendar assignment, special case handling, and performance measurement).

As a result of attending this course, participants will be able to:

  • Identify connections between effective caseflow and workflow management with the cost of delay.
  • Identify key strategies to manage and measure caseflow as they relate to case types and special issues.
  • Discuss protocols for monitoring performance and methods to identify emerging issues and potential resources needed to address them.
  • Identify variations in caseload type and complexity and assess implications for caseflow and workflow processes.
  • Identify situations where backlogs or other inefficiencies exist and recommendations for improvements.
  • Describe challenges that influence the ability to change caseflow management processes.
  • Develop an action plan to address relationships that enable the court to accomplish effective case management.

The course will draw upon recent caseflow initiatives to include civil and criminal justice reform. Participants will also begin an action plan where challenges and strategies for caseflow success will be evaluated. Among the topics will be: court culture, dealing with change, relationships with justice system partners, and caseflow and workflow performance measurement and management.

Course Number:  ICM18N-CWM


We recommend participants register early to avoid being placed on a waiting list.

Hotel Information:

Participants are responsible for making their own lodging and travel arrangements. For a list of hotels in the Williamsburg area and transportation services, go here